The fine print
The short, honest rules that keep every trip and event fair for everyone.
These terms apply to bookings for trips and events organised by Outjoyment, Harare, Zimbabwe. By paying a deposit or buying a ticket, you accept them.
A deposit secures your spot. The balance is due by the date communicated for each trip. Where payment plans are advertised, the agreed schedule must be kept for the booking to remain valid.
Deposits are non-refundable unless Outjoyment cancels the trip or event, in which case you receive a full refund of amounts paid. Cancellations by you must be in writing; depending on timing and supplier commitments, partial refunds or transfer of your spot to another person may be offered at our discretion.
Itineraries may change due to weather, road conditions or supplier availability. We will provide comparable alternatives wherever possible and tell you as early as we can.
For cross-border trips, you are responsible for a valid passport, any visas, and meeting health and entry requirements of the destination country.
We may refuse or remove, without refund, any guest whose behaviour endangers the safety or enjoyment of others.
Trips include services provided by third parties (lodges, transporters, activity operators). We select them with care but are not liable for events beyond our reasonable control. Comprehensive travel insurance is strongly recommended for all trips.
Tickets sold through third-party platforms (e.g. TicketNest) are also subject to that platform's terms. Entry rules for each event are stated on the event flyer or ticket.
We capture photos and video at our trips and events for marketing. If you would prefer not to appear, tell our team on the day and we will respect it.
Questions about these terms: info@outjoyment.com. These terms are governed by the laws of Zimbabwe.
